Garment consumer complaints are high: “Over water” shoes and clothing problems

According to a report from the Harbin Bureau of Industry and Commerce at 12315 Command Center on the 4th, the Northeast Network reporter learned that before and after the holiday season, the number of apparel consumer complaints in the city remained high, and the main problems were the poor quality of shoes and clothing. Many of the consumers reported that the newly bought clothes and shoes are “fearful of water”. After being washed in the rain or washed once, there are problems such as cracking and opening lines.

On May 1st, the consumer Lee called 12315 and complained that on April 4th he purchased a pair of Hummer sneakers at the store. After a few days, he encountered a rain and the shoes were wet. After drying, the shoes appeared blistering and peeling. He found the store and asked to return. The sales staff said that it was a problem caused by the influx of water and could not be returned.

On May 2nd, Ms. Tian also reflected that she had spent more than 1,300 yuan on women's clothing in the mall. She only had to wash once and had problems with open lines, serious discoloration, etc., and the washing instructions on the clothes indicated that they could be washed.

According to Xin Kechang, director of the Consumer Protection Department of the Municipal Administration for Industry and Commerce, there are hundreds of consumer complaints in the city every year. According to the situation reflected by consumers, the current quality of garments is worrisome, and the quality of high-end and branded garments is also falling seriously. This has been complained by consumers that “current clothes cannot be worn”. Xin Kechang introduced that quality problems after clothing “over water” are very common, but because there is no specific “Three Guarantees” provision for clothing, the “Three Guarantees” rule for footwear products is too old and “after water” quality. How to identify and compensate for the problem and find no specific adaptation clause to solve it, consumers can only be returned according to the "Three Guarantees" regulation of the merchant, resulting in a large number of disputes, which can only be handled by the industrial and commercial associations and consumer associations.