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The addition of new employees added a new impetus to the original team and made the operation of the store more efficient. To make new employees better integrate into the collective, in addition to new employees, but also new staff training. Each store's business processes, rules and regulations, product management, etc. will be some differences, so for an experienced new recruits, will face the always unfamiliar environment, some of the content even need new employees from scratch Learn well, so training is important. So what are the new employee training content? Which steps are the best points? The following "offside offside" juvenile equipment to explain to you: The first step, to inform the provisions and culture. For new employees, clothing store is a new environment, so first make it clear for the new staff shop working hours, reward and punishment system, as well as health and cleaning, such as window scrubbing, clothing finishing standards. When it comes to the daily shop flow need to emphasize that employees go to work early to clean the storefront. Grooming instrument specifications to elaborate, such as work must wear uniforms, hair to sort out good, do not use earplugs and so on to work. In order to let employees feel the brand culture and deepen their understanding of the brand, it is necessary to talk with the new staff clothing store's service concept, the development process and other cultural information. Finally, introduce the new employees to other colleagues to understand the organizational structure of the entire group and each person's responsibilities. The second step: to explain product information. This includes a lot of content, we can first introduce the overall sales, including the hot products, the type of return, to talk about the differences with other brands and the advantages of the brand. After understanding these overall contents, I will then detail the product structure, style and model of the new employee, clearly explain the product price, the main market, the main selling point of the introduced products and the recent popular style. The main target age of consumers Layer, personality or body characteristics, style and so on, but also to new staff to indicate the location of new products and promotional products. In short, familiarize new employees with basic product information as soon as possible. The third step, explain product management. This step needs to be done with the new employee clothing display so that they know where the product should be in order to be eye-catching and aesthetically pleasing. Then tell new employees how to organize, package, wash, fold and save methods, and let the new staff do it several times on their own, and we are there for guidance. In addition, employees must be familiar with the management of goods, sales, storage and other management, clearly aware of the inventory status, the arrival time, so we have to pay special attention to training in this area. In addition to these, we also have to teach new staff to organize shelves, inventory of goods, filling orders fill, bill processing, make up goods, but also more instructions. New employees should also be familiar with the operation of the warehouse, such as storage, custody, etc., understand the sorting of goods, classification. The fourth step, training sales skills. In this step, we will demonstrate the hospitality etiquette for our new employees and inform them of their sales attitude and standardization of terms so as to enhance the level of service and interaction in many aspects. To the customer's common opinion or complaint, to teach him how to deal with. But also teach him how to introduce the advantages of clothing, how to suggest that customers try on, how to judge the customer's opinion by word of mouth, how to deal with unexpected situations and so on. First of all, we can let the new employees have a complete understanding of these knowledge through different ways such as playing video and meeting first, and then arrange new staff to carry out scenario simulation and practical operation to deepen his impression of these knowledge and help him better understand, Digest, ready for the next training. The fifth step, try to receive customers. The next step is to let new employees try to receive some customers first, and then we watch from the side, and then select the appropriate time for the new staff problems, make personalized guidance, analyze the cause of the problem, with the new The staff explain carefully carefully, and then let him to receive customers, and then observe the problem, analyze, explain. This practice repeatedly until the problem is not obvious, does not affect the sales so far. While watching the reception of new staff, we should not rely too closely on the nervousness of the new employees or arouse the disgruntled customers. Do not interrupt the conversation immediately if something goes wrong. Otherwise, the scene will be awkward. Training is very important. We should learn more about the new staff and put more emphasis on him. He believes that with the care of other colleagues, he can quickly integrate into a new collective and greatly enhance his ability to work. Training process should pay attention to the combination of theory and practice, through a variety of experiences so that new employees left a deep impression. In addition to the contents of the training, remember to train staff sense of responsibility, team awareness, and this is not only for the training of new employees, sense of responsibility and sense of teamwork are always needed, so always pay attention to training all staff sense of responsibility and Teamwork. This will fundamentally improve the quality of the entire team, the shop's long-term development has a significant role. Offside clothing (offside juvenile equipment) Address: Jiahe Street, Baiyun District, Guangzhou Jia Jun Jia Jun Industrial Park Investment Hotline: 020 -61193083 Join agent area: http://
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